Support

We do not leave our customers out in the rain even after a project has been completed. With our trained personnel we offer a comprehensive service. In addition to telephone support and on-site assignments, we are also happy to support you via remote maintenance. We operate our own remote access portal for a secure connection to your plant. Through mutual authentication with ID and password the connection is secured by encryption.

For short response times, we offer maintenance and service contracts, which can also include the installation of updates and backups.

You can reach us at the following telephone number: +49 176 18 9802 60

We will gladly answer short telephone inquiries free of charge. More detailed advice, remote maintenance or on-site assignments are charged at the following conditions:

Each hour or part thereof 90,00 €
Kilometre rate for journey 0,45 €
All surcharges are included in this price.
The time for the journey counts as working time.

The general terms and conditions of AVI-GmbH as of 1.4.2007 apply, which you can view here .

AVI-Support

AVI-Support